Refund Policy (Updated 18.01.2023)
We have a simple policy regarding refund requests.
UK.Dental Advisory (Formerly, Dental Hygienist Advisory Board)Portsmouth Technopole, Kingston Cres, Portsmouth
Hampshire, PO2 8FA United Kingdom
Registration/ Application Support
- A fixed deposit is charged to join our support programme; counseling and the application process, and the balance is paid in 2nd/ final installment.
- Upon joining our support programme, the applicant will receive an invitation to an induction session along with a detailed document checklist and guidance on courses (cpd list). Once this is sent to the applicant, the payment is not refundable (in any circumstances, including when the applicant changes their mind to not proceed with the application).
- The onus is upon the applicant to ensure they are able to fulfil, collect and provide all the documents required for the application process inline with the timeline provided for the application submission.
- In any case, where the application to register as a DCP is made following our guidance but is rejected by the GDC Assessment Panel, without a right of appeal, a 100% refund will be provided.
- A new process has been established for support and mentorship to enable candidates to finalise the documents within 1-2 weeks.
- There are some foreseeable rule changes known, however, the last date to submit the application has not been published yet. And if there may be a case where GDC will declare a closure to the application process or implement a practical exam for DCP registration (instead of the current paper-based assessment), our support will be limited to application support for exam registration only.
- We aim and encourage all the candidates to complete and submit the application package to us within 2 weeks after joining our support programme, leaving us a minimum of 4 weeks window to process the documents to be sent out to the GDC. For any documents received after the 4 weeks window, we take no responsibility of submission to the GDC.
Training/ Courses
- Delegates cancelling between twelve to eight weeks prior to the course start date are eligible for a 50% refund of the course cost.
- Delegates cancelling in the last eight weeks prior to the course start date, regardless of reasons, will not be entitled to any refund.
- Delegates failing to attend the course (no show) will result in the full cost being incurred.
- If a delegate is unable to attend the course, a substitute attendee is welcome take their place provided the substitute is eligible to attend. An administration fee of £100 is required to make the transfer.
- In the event of cancellation of a course from us or our delivery partners, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment can be transferred in full to another course subject to availability.
- We do not accept liability for any consequential loss and are unable to reimburse for any other costs that may be associated or incurred, including transport costs, accommodation, etc.
- The onus is upon the applicant to ensure they have the correct insurance in place for travel, accommodation, and course bookings to cover any unforeseen circumstances.
Contact Information
If you have any questions about this Refund Policy, please contact us via email or phone.
