Refund Policy
We have a simple policy regarding refund requests.
Dental Advisory (Formerly, Dental Hygienist Advisory Board)Portsmouth Technopole, Kingston Cres, Portsmouth
Hampshire, PO2 8FA United Kingdom
Registration/ Application Support
- An initial deposit is charged to join our support programme; counseling and the application process, and the balance is paid in installment.
- Upon joining our support programme, the applicant will receive an invitation to an induction session along with a detailed document checklist and guidance on courses (cpd list). Once this is sent to the applicant, the initial payment is not refundable (in any circumstances, including when the applicant changes their mind to not proceed with the application).
- The onus is upon the applicant to ensure they are able to collect and provide all the documents required for the application process.
- In any case, where the application to register as a DCP is made following our guidance but is rejected by the GDC Assessment Panel, without a right of appeal, a 100% refund will be provided.
Training/ Courses
- Delegates cancelling between twelve to eight weeks prior to the course start date are eligible for a 50% refund of the course cost.
- Delegates cancelling in the last eight weeks prior to the course start date, regardless of reasons, will not be entitled to any refund.
- Delegates failing to attend the course (no show) will result in the full cost being incurred.
- If a delegate is unable to attend the course, a substitute attendee is welcome take their place provided the substitute is eligible to attend. An administration fee of £100 is required to make the transfer.
- In the event of cancellation of a course from us or our delivery partners, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment can be transferred in full to another course subject to availability.
- We do not accept liability for any consequential loss and are unable to reimburse for any other costs that may be associated or incurred, including transport costs, accommodation, etc.
- The onus is upon the applicant to ensure they have the correct insurance in place for travel, accommodation, and course bookings to cover any unforeseen circumstances.
- The support and mentorship you get from Dental Advisory is for a maximum period of 6 months. Even though we provide our support and mentorship for upto 6 months, we encourage all the candidates to complete and submit the application to the GDC within 2-3 months after joining our support programme. We encourage this because the longer an application is left unsubmitted, the higher risk of it being prone to unforeseeable rule changes by the GDC.
- There are no foreseeable rule changes known to us right now, however, there may be a case where GDC could implement a practical exam for DCP registration (instead of the current paper-based assessment) and if this happens, our support will be limited to application support for exam registration only.
Contact Information
If you have any questions about this Refund Policy, please contact us via email or phone.
